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    Sad, yes, but painfully true. He told her to try some troubleshooting before sending it in. Phone service is far more reliable and knowledgeable but the bottom line is that their repair service is very poor. I told them the LED on the motherboard was lit. The company will find a way to get out of honoring their warranty. Leave your thoughts in the comments.

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    My computer had no power. No physical damage at all. That's not my questionI asked three times as I need to know if it is possible to upgrade from 12 meg.

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    They say whatever they have to to get you off of the phone. February 26th, at How can i resolve this issue? Failed again 6 months later.

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    Real problem was failing 1.

    I am helpless now awaiting my keyboard tobe replaced and is at complete Mercy when they will.

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    Asus computers do not last long and their customer service reps are terrible. I told them the LED on the motherboard was lit. It took only 15 minutes for a microsoft support to figure out my issue where as my OEM Asus support was still clueless even after 48 hours.

    Later in the day, at about 4: The customer service department is outsourced to the Caribbean which makes them ineffective.

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    My daughter called Asus and the Asus representative told my daughter that the laptop was under warranty. May 25th, at 5: Again, it took a little over 2 hours to get a response, but this advice was much more in-depth.

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    Want more consumer news? Would not recommend buying again from this company.

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    Then I would spend more time trying to get a hold of them again.

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    June 29th, at 9: The rep then proceeds to tell me to go to Amazon because the 3 year warranty is their warranty I got a half dozen more apologies and a promise the the cords would be returned to me in days.

    When speaking with Tim in the Customer Care unit today he said that Denyse from Asus made a mistake when she told me I could send the laptop in in Dec. They couldn't find the problem so they said that i had no problem and i have proof with videos which are showing the freezes.

    My computer had no power.

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