I got a text today that my "renewal" date is tomorrow, the 3rd. I've been a loyal WFM customer for several years and have recommended their service to many others. I told her if she still showed me as active to discontinue my account as of today. When I asked him to explain how it is that I have used it this way for years he said "I can't explain" but referred me to an article about how it is impossible for the two technologies to work together and then time after time attempted to get rid of me. They are supposed to open until 12 am eastern standard but I have called them at pm, pm, 11 pm and they had been closed. I called in several times to try to fix this issue but they are giving me the runarounds!! Just wanted to give a warning to others out there. I then tried calling tonight and their site call center time said open for the time yet the phone line said they were closed 2 hours at least ahead of the online site hours stated. Do not buy or use Family Mobile. Your email address will not be published.
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Been a happy customer for over 7 years.Chat with Family Mobile, see advice from other customers how to live message with Family Family Mobile does not offer customer support through live chat.
I got a text today that my "renewal" date is tomorrow, the 3rd. Sunday May 28th tried calling once again to customer service only to get a rep in Philippines.
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I was so mad by the time I was done with him, I was shaking! I have sent a 2 page letter to the TracFone resolution department, but I expect no reply.
This is getting absurd anymore.
[title size=”1″ content_align=”left” style_type=”single solid” sep_color=”” class=”” id=””]Walmart Family Mobile Live Chat Support[/title]. We give. You can start live chat session with Family Mobile customer service representative by navigating to Family Mobile Support page and clicking on “Do you need.
Worst worst service ever at Family Mobile.
I asked to speak with a supervisor and the rep said she was the supervisor even though she had just told me she supposedly consulted with her supervisor earlierthen I asked to speak to the person above her and she said there wasn't anyone above her. I will not give you another dime and I will be taking legal action against you.
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So fine transfer me to someone who CAN help me. Ronda of Gulf Breeze, FL. From orders and upgrades, to plans and payments, find everything you need to manage your T-Mobile account. I've been a Walmart Family Mobile customer since July
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IDK how that's even possible.
If you look at this one. They cheated, and they lied to me on numerous accounts. Called customer service several times and same steps taken from different reps no change in service.
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Since the "upgrading" of the website, I've started having issues with the call center. I used my phone all day on Monday. I said "no you're not. June 28, Warning warning warning!! What was your monthly bill with Family Mobile?
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I have intermittent service which cause lost calls, texts not being sent, and my battery to drain quickly due to it constantly looking for service.
When I asked him to explain how it is that I have used it this way for years he said "I can't explain" but referred me to an article about how it is impossible for the two technologies to work together and then time after time attempted to get rid of me. They close customer service at 10 central time.
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I used my phone all day on Monday. He said he would have to send me a new SIM card and then I will have to call and activate my phone. Had service with Family Mobile for a while now and it's always been issues butnone as bad as this.